SHIPPING

GRACE WILLOW THE LABEL DELIVERS AUSTRALIA-WIDE AND INTERNATIONALLY.

ALL DELIVERIES MUST BE SIGNED FOR UPON ARRIVAL. IF YOU ARE NOT AVAILABLE, THE COURIER WILL LEAVE A CARD FOR YOU TO COLLECT FROM YOUR NEAREST POST OFFICE. UNFORTUNATELY, WE DO NOT OFFER AN “AUTHORITY TO LEAVE” OPTION.

ONCE WE HAVE DISPATCHED YOUR ORDER, YOU WILL RECEIVE A DISPATCH CONFIRMATION E-MAIL INCLUDING THE TRACKING DETAILS OF YOUR PARCEL IF AVAILABLE. ALTERNATIVELY, YOU CAN LOG IN TO YOUR ACCOUNT TO ACCESS THIS INFORMATION. GRACE WILLOW THE LABEL DOES NOT ACCEPT RESPONSIBILITY FOR YOUR ITEM ONCE IT HAS LEFT OUR PREMISES.

DELAYS MAY OCCUR FOR THE FOLLOWING REASONS, BUT ARE NOT LIMITED TO: SALE PERIODS, PUBLIC HOLIDAYS AND ITEMS AVAILABLE FOR PRE-ORDER. DURING THESE TIMES, PLEASE ALLOW AN ADDITIONAL 3 BUSINESS DAYS FOR YOUR ORDER TO BE DELIVERED. IN THE EVENT THAT YOUR ORDER IS AFFECTED BY DELAY, CUSTOMER CARE WILL CONTACT YOU IMMEDIATELY.

CERTAIN STYLES MAY BE LISTED FOR PRE-ORDER TO BE MADE AVAILABLE AS PER THE DATE ON THE DESCRIPTION. WE DO NOT TAKE CANCELLATIONS NOR ISSUE REFUND ON PRE ORDERS. ANY ITEMS ORDERED ALONG WITH ANY PRE-ORDER ITEMS WILL BE DELIVERED AS PER OUR STANDARD SHIPPING TERMS AND NOT HELD FOR LATER DELIVERY.

NATIONAL

ALL AUSTRALIAN ORDERS ARE DELIVERED USING AUSTRALIA EXPRESS REGISTERED POST.

ALL ORDERS WILL BE DISPATCHED THE FOLLOWING BUSINESS DAY.

DELIVERIES CAN TAKE 1-5 WORKING DAYS. PLEASE ALLOW 2 ADDITIONAL DAYS FOR LOCATIONS OUTSIDE OF THE MELBOURNE METROPOLITAN AREA.

ANY ORDERS PLACED ON A SATURDAY, SUNDAY OR PUBLIC HOLIDAY WILL BE PROCESSED WITHIN 24 HOURS OF THE NEXT BUSINESS DAY.

INTERNATIONAL

ALL INTERNATIONAL ORDERS ARE DELIVERED USING AUSTRALIA POST STANDARD INTERNATIONAL POST. PLEASE BE ADVISED THAT THIS SERVICE DOES NOT INCLUDE TRACKING.

INTERNATIONAL ORDERS MAY REQUIRE 1-5 BUSINESS DAYS OF PROCESSING ONCE YOUR ORDER IS PLACED.

ONCE YOUR PARCEL IS DISPATCHED, DELIVERY MAY TAKE ANYWHERE FROM 3-10 BUSINESS DAYS. THIS IS A BEST ESTIMATE ONLY.

IF YOU WOULD LIKE YOUR PARCEL TO BE SHIPPED WITH TRACKING USING INTERNATIONAL EXPRESS POST, PLEASE ADVISE CUSTOMER CARE (CUSTOMERCARE@GRACEWILLOWTHELABEL.COM) AFTER PLACING YOUR ORDER AS FURTHER PAYMENT MAY BE REQUIRED.

PLEASE NOTE THAT INTERNATIONAL SHIPMENTS CAN INCUR CUSTOMS OR IMPORT DUTIES, TAXES OR DELAYS ONCE THEY REACH THEIR DESTINATION. AS THE RECIPIENT, YOU ARE LIABLE FOR THESE CHARGES IN ORDER TO RELEASE THE SHIPMENT. WE ARE UNABLE TO ESTIMATE WHAT THESE WILL BE, SO IT IS BEST THAT YOU CONTACT YOUR LOCAL POST OFFICE FOR FURTHER INFORMATION.

SHIPPING COSTS

WITHIN AUSTRALIA

COMPLIMENTARY POST FOR ALL ORDERS OVER $150

$15 FOR ALL ORDERS UNDER $150

INTERNATIONAL

AUD $30 FOR ALL ORDERS.