RETURNS & EXCHANGES

GOODS IN A SALEABLE CONDITION, UNWORN AND WITH ORIGINAL TAGS ATTACHED MAY BE EXCHANGED OR RETURNED FOR A CREDIT NOTE ONLY. CREDIT NOTES ARE VALID FOR 6 MONTHS FROM THE DATE OF ISSUE AND WILL BE FOR THE VALUE OF THE GOODS AT THE TIME OF PURCHASE.

GRACE WILLOW THE LABEL WILL PROVIDE THE CUSTOMER WITH A FULL REFUND IF THE PRODUCT PURCHASED FROM US IS FAULTY.

SALE ITEMS ARE NOT ELIGIBLE FOR EXCHANGE. ALL PURCHASES ON SALE ITEMS ARE FINAL UNLESS DEEMED FAULTY.

ITEMS MUST BE RETURNED WITHIN 7 DAYS OF DELIVERY; AFTER THIS TIME ALL SALES ARE FINAL.

TO PROCESS AN EXCHANGE OR A RETURN, PLEASE FOLLOW THE BELOW STEPS:

1. CONTACT CUSTOMERCARE@GRACEWILLOWTHELABEL.COM TO OBTAIN A RETURNS FORM AND RETURNS AUTHORISATION NUMBER (RAN#)
2. ONCE THIS HAS BEEN APPROVED PLEASE FILL IN THE RETURNS FORM AND POST THE ITEM/S BACK TO:
GRACE WILLOW THE LABEL
ONLINE RETURNS
SUITE 206. 23 – 25 GIPPS ST
COLLINGWOOD, VIC 3066
AUSTRALIA

ITEMS RETURNED WITHOUT AN RAN# WILL NOT BE ACCEPTED. GRACE WILLOW THE LABEL WILL COVER THE COST OF SHIPPING FOR ALL EXCHANGED ITEMS; HOWEVER ALL RETURN POSTAGE COSTS WILL BE AT THE CUSTOMER’S EXPENSE UNLESS THE ITEM BEING RETURNED IS FAULTY. GRACE WILLOW THE LABEL IS NOT LIABLE FOR ANY LOSS, DAMAGE OR DELAY ARISING FROM, OR IN CONNECTION WITH THE TRANSPORT AND RETURN OF GOODS.

THE CUSTOMER IS REQUIRED TO COVER SHIPPING COSTS TO AND FROM GRACE WILLOW THE LABEL FOR ALL INTERNATIONAL ORDERS.

WE OBSERVE THE RIGHT TO DENY EXCHANGES IF THE MERCHANDISE RETURNED FAILS TO MEET OUR EXCHANGE POLICY REQUIREMENTS.

PLEASE ALLOW 2-3 BUSINESS DAYS ONCE THE GOODS ARE RECEIVED FOR ALL EXCHANGES AND REFUNDS TO BE PROCESSED BY GRACE WILLOW THE LABEL. REFUNDS ARE REVERSED ONTO THE ORIGINAL FORM OF PAYMENT. DEPENDING ON YOUR CREDIT CARD PROVIDER, REFUNDS MAY TAKE 3-10 BUSINESS DAYS TO APPEAR ON YOUR BANK STATEMENT.

ITEMS THAT ARE DAMAGED BY THE CUSTOMER OR WHICH HAVE UNDERGONE GENERAL WEAR AND TEAR ARE NOT CONSIDERED FAULTY AND ARE NOT ELIGIBLE FOR REPAIR, REPLACEMENT OR REFUND.

PLEASE CHECK ALL YOUR DETAILS CAREFULLY BEFORE PLACING YOUR ORDER. SUPPLYING INCORRECT DETAILS MAY CAUSE DELAYS TO YOUR ORDER AND INCUR ADDITIONAL CHARGES TO WHICH GRACE WILLOW THE LABEL ACCEPTS NO RESPONSIBILITY.

ANY EXCHANGES REQUESTED THAT ARE NOT IN STOCK WILL AUTOMATICALLY BE ISSUED AS STORE CREDIT TO USE AT YOUR LEISURE.