Online Returns

FULL PRICE ITEMS & MARKDOWN SALE ITEMS: We offer exchanges and credit notes on full priced products purchased online subject to the following conditions:

  • The garment is returned within 7 days of receiving your order.
  • Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
  • Credit Notes are valid for 6 months from date of issue and will be for the value of goods at the time of purchase (less shipping amount). 

WAREHOUSE SALE ITEMS: Grace Willow The Label does not accept returns (exchange or credit notes) on any warehouse sale items unless faulty. All warehouse sale purchases are final. 





Request A Return

To request a return or exchange (excluding warehouse sale items), please email us at and include the following details:

  • Order Number / Full Name
  • Reason for Return 
  • If you’re exchanging an item, please include the product name, colour and size you would like to exchange for

Grace Willow The Label will cover the cost of shipping for all exchanged items, however all return postage costs will be of the customer’s expense unless the item being return is faulty. Grace Willow the Label is not liable for any loss, damage or delay arising from or in connection with the transport and return of goods. Please allow 2-3 business days once the goods are received for all exchanges and refunds to be processed. Refunds are reversed onto the original form of payment. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. Please check all your details carefully before placing your order. Supplying incorrect details may cause delays to your order and incur additional charges to which Grace Willow The Label accepts no responsibility. 

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